I don't disparage the item, but Oh, the delivery!
How did they break thee? Let me count the ways. They crushed and tore and poked your carboard skin; they beat your sturdy form until you bent and shattered. . .
The item comes shipped in the original Sharp factory carton. By the time it go to my front door, it was no longer a rigid object -- well, imagine putting a couple dozen glass Christmas ornaments inside large box with along with a steam iron and then repeatedly kicking the box with a heavy boot. The cardboard box was bent out of shape and torn, the carton tape was coming loose and all of the carton staples had come loose; the oven door could not be operated, and just carrying the carton from my porch to the entrance hall, before I had done anything to open the carton, left a trail of broken glass dripping from the holes in the carton like ice cream from a two-year old on a hot summer day. Amazon provided for immediate return. But oh! Has UPS no shame? Bad enough that it broke this thing so badly. But what's worse, I can't believe the UPS guy even delivered this carton; just holding the box you could tell the contents were seriously and irrevocably scrambled. I receive deliveries from UPS quite often and never have I seen anything like this.
Running through the reviews on the various microwave ovens available from Amazon, I estimate that about 1 in 20 or 30 are delivered totally unusable. It's a problem Amazon has not yet figured out how to deal with. Apparently 1 in 20 to 30 returns is cheaper than packaging the factory carton in a padded outer box or using a different delivery method.
I ordered a smaller oven, lighter oven in hope that the UPS folks wouldn't get as angry and might not kick my oven around.
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